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Hotel Info

We wish you a very pleasant stay and enjoy your visit and thank you for staying at the hotel Stücki Basel.

Find below Hotel ABC for further information on our hotel.

Adapter

Adapter or extension cord, charger for mobile phone are available at the reception for a deposit of CHF 20.00 (refundable).

Baby cots

Baby cots are available for free. Please contact reception for more information about the childcare in the Stücki shopping center.

Bank / Cash dispenser

Bank / Cash dispenser is located next door in the Stücki Centre. Opening times and locations of the local banks are available at the reception.

Bar

Bar is open daily from Mon-Fri 11.00 am until 00:00 midnight, Sat & Sun 11.00 am until 10.30 pm. Fri – Sun the Bar will be not served (self service)

Bath robe

On request there are bath robes available. Please contact reception. A deposit of CHF 50.00 (refundable) and you will get a bathrobe and slippers.

Bed Linen

Bed Linen consists of anti allergenic material, most suitable for guest with allergies. If you need extra bed linen, please contact reception.

Block the door

Please turn the button.

Boarding pass

Please just send an e-mail to stuecki@welcomehotels.ch and your boarding pass will be printed at the reception.

Breakfast

Our breakfast buffet is prepared for you on the first floor from Mon- Fri 6.30 am till 10.30 am, Sat & Sun 7.0 am – 12.00 am. For early birds we have a express breakfast starting at 5.00 – 9.00 pm in the lobby.

Change

At reception you can change the currency Euro, US $, £ up to CHF 100.00 at 5% below the banks exchange rate.

Check-In / Check-Out

On your arrival day, the room is available from 2.00 pm. For an early Check-In please inform the reception. We kindly ask you to check out not later than 12noon. For late departure and the costs, please check with the reception.

Cigarettes

Cigarettes machine is located in the lobby please ask for a jeton.

Conference rooms

We offer all equipped conference rooms for up to 100 people. For information and reservations please contact the reception. LCD Beamer, flipchard and pinwall you can rent it. Just ask for the price list at the reception.

Credit cards / Cheques

We accept: Visa, Mastercard, EC-Maestro, Diners Club, Amercian Express, Postcards and Traveller Cheques for payment. Unfortunately we can not accept any other cheques.

Diaper changing table

A diaper changing table you will find in the lavatory in the basement.

Do not disturb

If you wish to rest and relax after a long day, please place the “do not disturb sign” outside your door. Please assist us to provide you a clean room on your return by removing the sign when you leave. Otherwise your room won‘t be cleaned. Cleaning times are 9.00 am until 3.00 pm.

Doctor

Please contact the reception, if you need a medical assistance.

Drinks & Snacks

At reception we offer you an attractive selection, 24h, of snacks (chips, nuts, chocolate), soft drinks, beer and other alcoholic beverages. Coffee/tea 24h free at the lobby. Table water in the room is free of charge.

Dry Cleaning and Laundry

Please hand out your laundry for dry cleaning to the reception desk before 9.00am for same day service. Please use the plastic bags provided in the room closet and fill out the form provided (no service on Saturday and Sunday). The dry cleaning service is provided by an outside company and we don’t accept any liabilities.

Electricity

The hotel is equipped with 220-volt outlets. The plugs by the side table and the desk are running 24h. For any further questions please ask the reception.

Elevator

The hotel provides two elevators next to the reception. If there is a fire alarm please take the stairs and the emergency exit.

Emergencies

In case of emergency, please contact the reception at any time. In minor emergencies at the reception we have a 1st Aid box with disinfectant spray, bandages and sticking plaster. We are not allowed to give out any medicaments.

Escape plan

Behind the door you will find an escape plan.

Excursions

City tours or day trips can be booked directly at the reception. Enjoy our large selection of brochures to help you enjoying Switzerland and its many opportunities.

Fax

Would you like to send a fax? For a small fee you can bring your documents to the reception and we will fax it for you (24h).

Feedback

We value your opinion! To give us a feedback on your stay we ask you to fill in the form questionnaire.

Fire alarm

In case of fire please follow the evacuation plan posted in your room. Please note the additional information Fire Prevention / In case of Fire

Fire Prevention

Please help to prevent fire. In case of fire alarm please follow the evacuation plan posted in your room. Never smoke in bed. Never use electric ray equipment or open flame devices (candles, fuel, gas and spirit burners, etc.). Electrical equipment such as irons, cookers, water heaters, should always be unplugged immediately after use. Electric bedding appliances should be disconnected before you sleep. Inform the reception of any faulty electrical installations – never try to repair them yourself.

In case of fire

Do not panic. Inform hotel telephone exchange or reception immediately, either by telephone or in person. – State clearly your room number and give details of fire. Close doors and windows – to prevent air currents and spread of fire. Collect only your most important belongings and calmly leave room. Do not use lift. If unable to reach corridors, exits or emergency exits – stay in room, close doors and windows. Prevent air currents by blocking any gaps with wet towels. Attract attention of rescue workers through closed windows by waving large, light-colored objects. – Please remember – panic is more dangerous than fire!

Fitness room

Guests of the hotel have free entrance to the fitness center "GYYM" on the first floor of the stuecki center. Just pick up your key at the reception. Open every day 06.00 am until 12.00 pm.

Flight – Arrival & departure

Informations about all arriving and departing flights at Basel airport you get at reception.

Fridge

In each room there is a fridge. Drinks and snacks are available 24h at reception. Please, don’t forget to take your things out, when you check-out.

Fruits

Fresh fruits, coffee, tea, orange jus, ice tea and water are available for free at the courtesy corner in the Lobby.

Heating / Cooling

The room temperature in the whole house is the same (23°C). They can be individually controlled in each room (+3 C°/ -3C°) With pleasure we can put you an electric heater or a fan in your room, please contact the reception.

Housekeeping

Do you need an extra towel, soap, a flannel or more pillows? Please just press on your telephone the button Reception (810) and you will be connected with the reception. We bring you the product for free to your room (Service 7.00am – 11.00pm).

Icecubes

Icecubes you can get at the bar.

Information

If you need any informations please do not hesitate to contact us at 810.

Internet

The WiFi is free of charge but limited by speed. Please choose the network HotelStuecki. The password you find on your keycard pocket. For the LAN (wired) connection no password. Required. The Premium Internet offers a higher speed and we will charged you CHF 8.00 per stay. The password can be obtained at the reception. In the lobby are three computers and one printer for free.

Invoice

Please settle your account in goodtime.

Ironing room / -service

you will find on the 3rd, 5th and 6th floor next to the elevator for complimentary use. With pleasure we provide an ironing board and an iron free of charge, just ask at reception. Express ironing from 8.00am – 4.00pm (Mon-Fri) Return within 1 hour. Pricelist you’ll find in your cupboard.

Laundry service / Room cleaning

The change of linen or housekeeping service is usually from 09.00am till 03.30pm the whole week. For the environment’s sake, the bed sheets and towels will be changed every three days. If you like to have the changes more frequently please put the towels on the floor. If you want to have the sheets changed please inform the reception.

Liability

In case of willful damage we will charge the resulting amount of the damage caused to your bill and the hotel declines any liability for any guest’s possession.

Lost property

If you have found something please bring it to the reception. If you lost something, please contact the reception.

Luggage storage

You can leave your luggage for 24h in our luggage room or in the lockers at the reception.

Message

If you get a phone call and you are not in the room, reception will leave a message for you.

Newspaper

Different daily newspapers are at your disposal on the ground floor in the lobby.

Non smoking rooms

We charge you a cleaning fee of CHF 150.00 if you smoke in a non smoking room.

Open Connecting door

Please contact the reception

Parking

We charge you as guest CHF 16.00 per night/car. Please park your car in the reserved hotel part in the Stücki parking. Please keep your ticket, on departure it will be devalued at reception. During your stay please use the room key to open the gate.

Pets

Pets (dogs, cats) are welcome at a supplement of CHF 20.00 per pet and day (food not included). Please note that, in and around the hotel, lead dogs on a leash.

Pharmacie

The Rhein Apotheke is located at the Kleinhüningeranlage. Mon-Fri 8.00am – 12.15pm / 2pm - 6.30pm / Sat from 8.00am – 12.15am.

Pillow

Extra pillows, neck pillows, or millet pillow? Please contact the reception and against a refundable deposit of CHF 150.00 (charged to your account) you will get your desired pillow for a relaxing sleep.

Porter service

With pleasure we can help you with your luggage for an extra charge of CHF 7.00 (Service from 7.00 am – 8.00pm). At the main entrance there are trolleys available for free.

Post

You can receive your incoming post daily. Please ask reception for stamps and you can leave your outgoing post at the reception.

Public toilets

In the basement you will find the public toilets.

Radio

All rooms have a radio, integrated in the television.

Reception

With great pleasure our multilingual staff will serve you around the clock.

Religion, Church

Information on churches, prayer rooms, their opening hours and religious services are available at the reception.

Rent a car

If you wish to hire a car please contact reception.

Restaurant

We have a connecting door next to the bar to our restaurant partner Tender & Loins. Opening hours daily from 11.30 am to 11.00 pm.

Room key cards

Please carry your key card with you at all times. It permits you to charge consumptions at the bar and restaurant directly to your room. It also opens the front door to the hotel when the entrance door is locked at night.

Rules of the house

We kindly ask for absolute silence in the hallways from 11.00 pm to 8.00 am.

Safe

Your room is equipped with a safe. Please read the instructions carefully before you enter a code. We kindly ask you to store your valuables in the room safe.

Security

Always use the main entrance to the hotel.

Never display guest room key cards in public or carelessly leave them on the restaurant tables or other public places where people can easily steal them. Whenever you are in your room, close the door securely. Be sure to check that all sliding doors or windows and all connecting room doors are locked. Verify who the person is before permitting anyone into your room. If the person claims to be a hotel employee and you are not sure, call the front desk Nr. 810 for confirmation.

Place your valuables in the safe in your room. Do not leave valuables in your vehicle. Easily seen valuables are a welcome invitation for burglars. If you suspect any subversive activity please inform the front desk.

Sewing

If you need to sew something, please contact reception. (Service from 8.00am-5.00pm).

Shoe-cleaning

A shoe-shine machine is available on the 1st floor next to the stairways.

Slippers

Slippers are available on request at reception.

Smoking area

We ask our smokers to smoke only outside the hotel.

Shopping

In the Stücki Park you find food stores and a foodcourt. The center is open from Mon-Fri from 9.00am-8.00pm and on Sat from 9.00am-6.00pm.

Souvenirs

Just next to the reception you will find a showcase with different souvenirs. If you need assistance please ask reception.

Sport

Under the category Sport / Wellness you will find valuable information.

Tableware

Cutlery, glasses or plates are available on request at reception.

Taxi

Our reception staff will gladly order one for you.

Telephone handling

Please have a look on the telephone information you will find in this guest directory.

Toiletries

Different toiletries like: razor blades & shaving foam, shower cap, sanitary towels, combs, nail file, toothpaste and toothbrush or sewing kit are available at reception 24h, free of charge.

Train / Tram

Please contact reception for the time schedule of the train & tram connections

TV

All our rooms are equipped with a colour TV with satellite connection. A TV guide you will find in this guest directory.

Wake up call

Please request your wake-up call at the reception. You will be woken up by phone.

Water / Water heater

The mineral water on the table is free of charge and will be changed every day. The water from the tap is safely to drink, so you can use it for the kettle. Furthermore there are coffee-, milk– and tea bags for your free disposal.